E. S. Poole, C. A. Le Dantec, J. R. Eagan, and W. K. Edwards. Reflecting on the Invisible: Understanding End-User Perceptions of Ubiquitous Computing. In Ubicomp08: Proceedings of the 10th International Conference on Ubiquitous Computing. pages 192–201, New York, NY, USA, 2008. ACM.

Abstract

How can designers of ubiquitous computing technologies ensure that they understand the non-functional needs, values, and expectations of end-users? In this paper, we use a qualitative method from public policy to elicit reflective feedback from end-users about technologies that they may not yet have used nor fully comprehend. Our study uncovers information about end-user perceptions of RFID, including a range of “folk theories” held by the public about this technology, and their associations of it with certain social groups and values. We argue that these perceptions can limit technological adoption, and conclude with a discussion of challenges for the design and deployment of ubiquitous computing systems.